Ahoy! Now Hear This
Delivery Days And Times
Standard delivery hours are between 6:00am to 3:00pm Monday to Friday and 7:00am to 1:00pm on Saturdays. Sunday delivery may be available upon request and depending on the order value.
Delivery Window
For cold orders, deliveries may arrive up to 90 minutes prior to your requested delivery time. For warm food orders, catering may arrive up to 20 minutes before your requested delivery time.
Please allow a delivery window of 15 minutes to accommodate for loading dock or traffic. If we are going to be later than your requested delivery time we will call you prior to arrival to advise you of this.
Delivery Charges
Your delivery cost is calculated automatically in our system from a combination of (1) the radial distance from the Brisbane CBD to your drop-off location, and (2) the total dollar amount of your order.
Monday through Fridays:
- Within the CBD:
- if your order is greater than (>) $500 then delivery is FREE
- if your order is less than (<) $500 then delivery is $10
- Within 10k radius from CBD:
- > $500 = Free | < $500 = $20
- Between 10-20k radius:
- > $800 = Free | < $800 = $40
- Between 20-50k radius:
- > $1500 = Free | < $1500 = $100
- Between 50-120k radius:
- > $2500 = Free | < $2500 = $200
Weekends & Public Holidays are roughly a third to half more.
Minimum Order Value
$100 weekday order minimum. For weekend catering our minimum is $500.
Order Cut-Off Time
We require all orders for the following business day by 12:00pm. Please note that orders placed after 12:00pm for delivery the following day may require an altered menu, a later delivery time, and or be unable to complete. We will do our utmost to look after you.
Quotations
Set Catering will honour the pricing provided in a quotation for 30 days. After 30 days Set Catering reserves the right to adjust the prices quoted.
Pricing Information
Please note all menu prices exclude GST. The 10% Goods & Services Tax is added to those items that incur GST at time of purchase. Set Catering will strive to maintain their prices over the life of our most current catalogue. However, we reserve the right to alter prices without notice.
Confirmation Of Your Booking
Set Catering will send you an email of your order. This email represents a confirmation of your order, unless the email states that it is a quote. The order will be delivered and prepared as per the details on your email. It is your responsibility to review the details of your order and notify Set Catering of any omissions or corrections. An invoice will be raised reflecting the items and prices outlined within this confirmation.
Food Allergies
Set Catering can offer a wide variety of specialty diet menu items. These include dairy free, vegan, vegetarian, gluten free. While we take the upmost care to accommodate your dietary requirements there can be traces of allergens found within our catering. In the event you or your client has a life-threatening anaphylaxis inducing allergy, we recommend they cater their own meal. Any instances where you or your client suffers loss or illness resulting from nuts or traces of allergens found in our catering, Set Catering will not be held liable.
Order Cancellation & Refund Policy
In the event that a confirmed order/event is cancelled, the following cancellation charges will apply:
- Notice of 31 days or more: Full deposit refunded;
- Notice of 21 to 30 days: 50% deposit retained;
- Notice of 11 to 20 days: Full deposit retained;
- Notice of 7 days or less: Set Catering reserves the right to full payment of total booking cost.
[In the case that a deposit has not been received, the applicable cancellation charge + $100 administration fee will be charged.]
These cancellation charges compensate for loss of assumed as well as other potential income on the specified date, and other costs incurred including but not limited to produce, labour, scheduling and administration.
Where possible, Set Catering will use discretion to minimise cancellation charges and will evaluate on a case-to-case basis according to costs already incurred.
Should Set Catering be unable to provide any service due to extenuating and unforeseen circumstances, clients may not make any claim other than a full refund of payment/s made.
Payment
Payment can be made by credit card, or EFT (bank transfer) payment.
Our standard payment terms are COD or net 7days by prior arrangement, and credit card payments do attract a merchant fee based on the credit card used.
Please note that we typically issue the invoice and/or charge your credit card on the day you confirm your order.
Set Catering – ABN 84 662 009 967
106 Deshon St., Woolloongabba Q. 4102
[t] 07 30 599 499
